This definitely goes down as one of the weirder travelling experiences i have had ....
We get to O'Hare Airport in Chicago and Kathleen and myself are not sitting together . Flight is packed apparently so when we get to the gate we ask the United rep and he is totally flustered looks at me and says we have 11 people stranded because we are overbooked .... we would be willing to give you $400 in credit and put you in a hotel and pay your meals if you stay the night . I told him i would consider it ....
Went to sit down with Kathleen to tell her of this and she wasn't to keen on it . I was , and then she mentioned why don't i see if they can fly us to Toronto instead of Buffalo ( we flew from Buffalo because it was much cheaper ) . So i approach the same representative and he is still totally losing his mind , he looked like he was gonna explode . I tell him so that deal you offered me ... would it work if you flew me to Toronto and when is next flight there if i can do that ..... with a half assed smile he says of course we can do that and the flight to Toronto has seats and is leaving in 5 hours so you won't have to stay overnight .
He then asks if i have checked luggage , i say no and he says perfect .... i tell him my girlfriend is interested also and we hand him our pass' . He hands us a couple of $10 meal pass' to eat at any restaurant in airport ... instead we sit and wait as our friend is on this flight , so we see her off . At this point i have the biggest shit eating grin on as we just scored $400 to wait 5 hours to fly us closer to home to boot !!!
The flight was delayed and we sat there ... we should have walked away . There was a flight from LA that was delayed and some passengers on this flight were stuck on the other flight ... so we get called up to the gate and we are given our flight tickets and told to get on the plane ???? I thought we were going to help you out and take a later flight ...no there is room here now .... so do we still get the $400 we were promised ? No ! we are putting you on this flight ....
OK so we actually do you a favor by changing our flight plans and travel plans from Buffalo to help you out and in return we get tossed on the plane at the very last second ??? and the promise that was made to us for offering to help is now off the table even though we made this deal ???? I am sorry United Airlines but i feel as though you owe me this , a deal is a deal !!! we were offering to help you out and you were offering $400 ... there seems to be a customer service breakdown if you decide to not offer us the $400 you promised us . To make things worse we got the evil eye from every other passenger on the flight as it seemed as though we were the reason for the flight delay .... Thanks United ... you really make travelling with you easy ... NOT !!!
And if you are wondering yes i did send them an email with a full complaint explaining to them what making a deal means .... if their customer service rep makes a deal with a customer then they should stick with it , regardless if we were forced onto the flight we were originally on . a deal is a deal .
We get to O'Hare Airport in Chicago and Kathleen and myself are not sitting together . Flight is packed apparently so when we get to the gate we ask the United rep and he is totally flustered looks at me and says we have 11 people stranded because we are overbooked .... we would be willing to give you $400 in credit and put you in a hotel and pay your meals if you stay the night . I told him i would consider it ....
Went to sit down with Kathleen to tell her of this and she wasn't to keen on it . I was , and then she mentioned why don't i see if they can fly us to Toronto instead of Buffalo ( we flew from Buffalo because it was much cheaper ) . So i approach the same representative and he is still totally losing his mind , he looked like he was gonna explode . I tell him so that deal you offered me ... would it work if you flew me to Toronto and when is next flight there if i can do that ..... with a half assed smile he says of course we can do that and the flight to Toronto has seats and is leaving in 5 hours so you won't have to stay overnight .
He then asks if i have checked luggage , i say no and he says perfect .... i tell him my girlfriend is interested also and we hand him our pass' . He hands us a couple of $10 meal pass' to eat at any restaurant in airport ... instead we sit and wait as our friend is on this flight , so we see her off . At this point i have the biggest shit eating grin on as we just scored $400 to wait 5 hours to fly us closer to home to boot !!!
The flight was delayed and we sat there ... we should have walked away . There was a flight from LA that was delayed and some passengers on this flight were stuck on the other flight ... so we get called up to the gate and we are given our flight tickets and told to get on the plane ???? I thought we were going to help you out and take a later flight ...no there is room here now .... so do we still get the $400 we were promised ? No ! we are putting you on this flight ....
OK so we actually do you a favor by changing our flight plans and travel plans from Buffalo to help you out and in return we get tossed on the plane at the very last second ??? and the promise that was made to us for offering to help is now off the table even though we made this deal ???? I am sorry United Airlines but i feel as though you owe me this , a deal is a deal !!! we were offering to help you out and you were offering $400 ... there seems to be a customer service breakdown if you decide to not offer us the $400 you promised us . To make things worse we got the evil eye from every other passenger on the flight as it seemed as though we were the reason for the flight delay .... Thanks United ... you really make travelling with you easy ... NOT !!!
And if you are wondering yes i did send them an email with a full complaint explaining to them what making a deal means .... if their customer service rep makes a deal with a customer then they should stick with it , regardless if we were forced onto the flight we were originally on . a deal is a deal .
One's destination is never a place, but a new way of seeing things.
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