As you all know i travel a lot ! The last few days i have been dealing with some major disappointments and i am gonna write about it ... i hope the companies that are fully disregarding any customer appreciation read these and realize they have to step it up if they want me to continue using their services .
Today i am gonna complain to you all about Aeroplan and its service (?) ... Last month i flew from Frankfurt to Barcelona . I obviously booked with Lufthansa knowing they are a Star Alliance carrier and that i would get points credited to my Aeroplan account or at least that is what i thought . Now this is the second time i have flown Lufthansa from Frankfurt and have been denied any Aeroplan points . Last time i flew from Frankfurt to Stockholm with Lufthansa and i was denied any points but Rainer who sat right beside me got points with his Miles & More card !!! How is it possible that he gets points and i don't ??? Well apparently what Aeroplan has told me is that it is because it is a discounted flight .... i disagree as i could fly RyanAir for much cheaper but choose Star Alliance simply to gain the points that i thought i was supposed to get . Here is the kicker ... it is based on the flights class which we are never told when booking a flight !
Flying from Frankfurt to Barcelona and back i thought well maybe this is gonna happen again as i am flying from Frankfurt with Lufthansa . Of course it did . This is unacceptable and i will tell you why ... if the airline fully disclosed this before purchase then the thought of booking another flight would cross my mind which kinda makes this entrapment ... it is not fair when one is fooled into purchasing something then finding out that you are not getting what you thought you were getting . This is obviously a lack of customer appreciation which is happening these days like a disease gone wild . At this time i would probably say i won't ever fly into Frankfurt again and there is a good possibility that i won't fly Lufthansa again .
I really hope this lands in someones lap at Aeroplan and they realize that this is unfair business . If you let me know that i am not going to receive the points for a flight then it is fair game but this trickery is uncalled for . Shame on you !
Today i am gonna complain to you all about Aeroplan and its service (?) ... Last month i flew from Frankfurt to Barcelona . I obviously booked with Lufthansa knowing they are a Star Alliance carrier and that i would get points credited to my Aeroplan account or at least that is what i thought . Now this is the second time i have flown Lufthansa from Frankfurt and have been denied any Aeroplan points . Last time i flew from Frankfurt to Stockholm with Lufthansa and i was denied any points but Rainer who sat right beside me got points with his Miles & More card !!! How is it possible that he gets points and i don't ??? Well apparently what Aeroplan has told me is that it is because it is a discounted flight .... i disagree as i could fly RyanAir for much cheaper but choose Star Alliance simply to gain the points that i thought i was supposed to get . Here is the kicker ... it is based on the flights class which we are never told when booking a flight !
Flying from Frankfurt to Barcelona and back i thought well maybe this is gonna happen again as i am flying from Frankfurt with Lufthansa . Of course it did . This is unacceptable and i will tell you why ... if the airline fully disclosed this before purchase then the thought of booking another flight would cross my mind which kinda makes this entrapment ... it is not fair when one is fooled into purchasing something then finding out that you are not getting what you thought you were getting . This is obviously a lack of customer appreciation which is happening these days like a disease gone wild . At this time i would probably say i won't ever fly into Frankfurt again and there is a good possibility that i won't fly Lufthansa again .
I really hope this lands in someones lap at Aeroplan and they realize that this is unfair business . If you let me know that i am not going to receive the points for a flight then it is fair game but this trickery is uncalled for . Shame on you !
It depends on the fare class, Lufthansa has some cheap fare classes that don't credit anywhere.
ReplyDeleteI have stopped crediting to AC and have moved to credit everything to Aegean and Asiana. Even though i never fly with either airline, you can credit to their programs (it is still all Star Alliance) and get the same perks. When i see you at the next Villa game at the Oxley, i'll talk you through it all. AC and LH are the worst.
i know its about the fare class ... the thing that upsets me is that you don't know what fare class you are booking when booking flights and how do we know which fare class' are credited ? Also why would my friend get credited for the same flight with his Lufthansa card ... doesn't make sense :(
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